Best Refrigeration Repair Companies in West Valley City, Utah

We have an Amana refrigerator that is a couple of decades old and the thermostat was stuck on one setting, which was freezing foods in the fridge. Hayden arrived within the time slot he told us, he communicated clearly and completely about every detail we needed to know. He knew right away that our mother board needed replacing. In a few days, he was back with the part in hand. He installed and reprogrammed it so that now our fridge is running as good as new. We made sure to get his information so we can call on Hayden when we need him in the future. Thank you for a job well done.

With the Cost and wait times of a brand new fridge replacing a 2008 Hotpoint refrigerator just wasn't an option for us...thanks to Hayden "The Appliance Mechanic" we didn't have to! He arrived with the Right part and within and hour (I kid you not) he was done and cleaned up and our fridge back to it's chilled self again... highly recommend ..

Hayden answered my call and pretty much diagnosed the problem over the phone. He showed up the next day, brought the part with him, and had my refrigerator running within the hour. He is thoughtful and honest. I will tell everyone about his company and service!

I had a very pleasant experience and would certainly recommend Hayden to anyone. He was very prompt and attentive with me throughout the process as he diagnosed the problem with my refrigerator. He seemed very knowledgeable in helping us understand the different options for repair.

My LG Freezer/fridge combo was not working well. I called because I saw good reviews. I don't remember the gentleman I spoke with but he lead me in the correct direction for my warranty and what to watch out for getting my unit serviced or even replaced. He took the time to explain and give advise to a complete random stranger who called him from a Google search. Thank you Appliance Mechanic-I feel very prepared!

The Repair Pros is the contracted repair company for Samsung. They have attempted to repair my refrigerator 4 times. The technicians are polite, professional and friendly. During the second repair, the technician mentioned the French doors that were uneven, which I informed him they had always been as such, and it was not a deal breaker, as they can easily be leveled using Samsung c-clips. He and I both confirmed the refrigerator was level, left to right and front to back. He said he needed to “tip” the refrigerator slightly towards the back to ensure the drain was working properly, even though it had never been problematic and through his diagnostics, confirmed the drain was working properly. Rather than using both level feet, he used the right leveling foot to “even” the doors, raising only the right corner nearly 3/4”, which also made the unit out of level, left to right. He stated this was ok and would actually be better. The major problem is, he raised the level foot so far that the refrigerator frame became uneven, resulting it very noticeable and uneven gaps between the doors and cooler drawer and the cooler drawer and freezer. The refrigerator failed again within one week so the same tech returned and attempted repairs again. He had to move the refrigerator so the leveling foot was retracted. He never returned the unit to the same uneven position he had during his previous visit, apparently recognizing and knowing what he had done previously. The same technician, Rodney, returned again a week later to attempt to repair the damage done by The Repair Pros, although they deny they did the damage. After working for over an hour to attempt to fix the damage, Rodney stated “Well, your refrigerator got condensation down low and it warped your refrigerator.” Anyone with common sense knows that “condensation” cannot warp a metal refrigerator, nor did The Repair Pros ever state any evidence of condensation and/or freezing issues during any of their previous three visits. More alarming, Rodney and The Repair Pros are claiming that the “condensation” and warping occurred on the exact same day as the visit wherein he incorrectly “leveled” and damaged a refrigerator that was in the exact position that the initial Repair Pros technician had placed it. If you have the ability to choose appliance repair, take this objective experience as cause to find a company different than The Repair Pros. You will also be able to search the Utah Better Business Bureau and Utah Attorneys General, Consumer Affairs Protection websites for official complaints submitted against The Repair Pros, courtesy of me.

I bought a brand new Samsung refrigerator. Only two days after having it it was making an extremely loud humming noise that just would not stop. It was so loud it even woke me up at night. I called Samsung and they gave me the name of The repair pros to do some warranty work. They contacted me within a few days and asked me about what the Fridge was doing. They told me that they believed it needed a certain part and they wanted to order the part so that their repairman could fix the problem the first time he showed up rather than having to come back. Andrew showed up within about 4 to 5 days after they ordered the part. I was not sure whether it could be fixed but Andrew put my mind at ease and seem to know exactly what the problem was. He had it repaired within about 10 minutes and then did a diagnostic on it to make sure that it was good to go. I’m very happy with the service that they provided. The fridge is so quiet now that I can’t even tell it’s running and I can finally get some sleep again at night. I was thinking I would maybe have to get an entirely new fridge but luckily that wasn’t the case. I highly recommend them for any appliance services that you may need I will make sure that I keep them in mind if I need something in the future.

Rodney did a great job at fixing my refrigerator. Great service and knowledgeable about the product. I would recommend him and The Repair Pros to others.

Mike was very efficient. He knew exactly what the ice box needed to get it repaired. He also tighten the handles on the refrigerator’s doors. He was also friendly and courteous.

Rodney came on time. He is very professional, knows his stuff, good customer communications skills , he's pleasant and was very focused. He repaired my refrigerator to perfection, He answered all my questions to my satisfaction and also gave me some advice on how to prolong the lifespan of my refrigerator. You can count on Rodney because he is knowledgeable and reliable. I will recommend him anytime, any day.

Robert has always done a great job at repairing our Refrigerator and Freezer. I feel he's honest and thorough. Highly recommend Quality Appliance for repairs.

Unfathomable. Refrigerator was under extended warranty. Refrigerator was only 2 years old. The compressor was bad yet has a 10 year warranty. LG is refusing to reimburse us because they want the compressor back. The manager just spoke over the top of me , not allowing a word in edgewise. She just kept saying the EPA could fine them if they don't throw away immediately. It is their policy. Yet, when I challenged why didn't the technician know about said policy so we could decide to keep it or not she dodged the question saying the EPA could shut them down if they don't dispose of the compressor because it has oil in it LOL. Stay away from this company, stay far far away

Our repair specialist, Eric assessed the problem with our refrigerator on the same day we called for service and gave us the reasonable cost estimate before he left. After getting the needed part he scheduled the repair early the next day, and we have a working refrigerator. Eric is knowledgeable, respectful & a friendly guy who will take care of your situation. Thank you!!!

I was referred to Quality by Samsung for a refrigerator that stopped cooling. The fridge is in a condo that is rented to a tenant- Quality was fast, easy to work with, and made scheduling and communication easy. Despite needing to juggle scheduling and communication with 2 parties, they handled it very well and the process was easy. I would definitely recommend base on my experience.

Great service! First time using Quality and will definitely call them in the future. The scheduler was very helpful in meeting my schedule and getting someone here right away. He quickly diagnosed the problem with my refrigerator and fixed the problem. Patiently answered all my questions, explained the problem and how to maintain it to minimize the possibility of it happening again.