Best Refrigeration Repair Companies in Lansing, Michigan

Service on my refrigerator was great. Tony was very knowledgable and honest, and he explained everything. He helped me determine what the best options were going forward. I highly recommend T&H Appliance Service. Thanks again!

Amazing customer service! He tried his best to fix the issue with my refrigerator, unfortunately it had a leak that was not accessible to fix. Throughout this process. He checked in with me. I would recommend him to anybody!

Prompt response, Very affordable. Called for my refrigerator, was able to scheduled for the next day even though it was a weekend. He was very professional and knowledgeable. Ordered parts and scheduled the next visit with 72 hours. Very affordable and reasonable pricing. Very happy with services and will recommend for sure.

I recommend T&H Appliance Service to anyone who is in need of appliance repair. My refrigerator was broken. Tony returned my call right away and was available to come out the same day. He is friendly and professional and diagnosed the problem right away. He quickly ordered the part and returned two days later to replace it. I added Tony's number to my contacts and he will be my first call when the need arises. FIVE STARS!!!

Came to repair my only year old new fridge. Ice in the line was cleared, then found fan dead & had to order part. I was promptly called when part came in & was fixed couple hrs later. I feel pricing was reasonable & gentleman was kind & sweet to deal with. Very satisfied with this business.

GOOD LUCK GETTING THEM TO SHOW UP TO FIX YOUR APPLIANCE AFTER YOU HAVE TO PAY THEM UPFRONT. I called to schedule my appointment on May 30th 2024 that appointment date was June 11th. The guy on the phone (clearly not in the USA) said my refrigerator would be repaired for free if it was indeed a compressor failure(common Kenmore made by LG failure). They send an email with a link to submit your appliance model number and what is wrong with it so they can have parts available to repair it faster. The tech shows up on June 11th and diagnoses it as the compressor, says it will be $600 to fix it because only the compressor part is under warranty not the labor. So I agree to fix it because the phone operator was wrong. Tech says parts are ordered and will be shipped to me and they showed up on June 14th. There were three parts, the compressor, filter drier, and service valve. The service valve was installed by the tech when he diagnosed it. The repair appointment was made for June 25th. June 25th comes and towards the end of the day still no tech so I get online to inquire through their chat to find out that no tech was dispatched because the parts were not shipped. After two chat sessions I had them convinced that I had the parts and their system was wrong so they scheduled for today July 2nd. Knowing how unreliable they are I called to verify I would see a tech today and the lady in India assured me a tech was in route. Towards the of today I get a call from sears to discuss the parts I have not received (but have). I let the lady know how happy I am with their customer service and demanded a refund since it has been a month and I still do not have a working refrigerator. She has assured me that I will get a call from the refund department but I am sure that won't happen but she told me she was able to get me another appointment quickly for July 9th (another week) but then it changed to July 11th and I got an email confirmation for my appointment on July 16th (two weeks from today). I really doubt at this point anything will get resolved without legal action. Please do yourself a favor and call somewhere else. UPDATE. Got a call this morning (July 11th) that a tech would be out today. The tech showed up and did a wonderful job. I just feel bad for these techs being the face in the field for a company with such horrible internal operations and customer service. P.S. Sears don't bother replying with please message us through Facebook crap, everyone knows you're not about customer service you're a joke.

The tech was very nice and courteous. My appointment was set from 8-12. He got here at 12 which through my schedule off for the day but wasn’t a big deal. My refrigerator is working perfect now, that what matters.

I scheduled a refrigerator repair, got a call from Sears when there was only an hour left in my appointment window to let me know they couldn’t make it, and it would be a week until they could reschedule. I originally scheduled the first appointment for my day off, since my husbands fourth and least fluent language is English. But I had to take a time when I was not there to help translate, so I had my son there to help, and he had Me on the phone. Even over the phone I could tell the tech was extremely Rude Condescending to my husband, even accusing him of giving him the wrong phone number to send the invoice too on purpose. It was so bad, that (I was on speaker phone at my work) my coworkers were commenting on how much of a jerk this tech was being. I don’t know if he was uncomfortable with having to deal with a black man, or if he couldn’t handle a thick accent, or if he’s just someone who thinks he’s better than someone who knows more languages than the single one he knows, But I’ll never call Sears again.