Best Refrigeration Repair Companies in Cottage Grove, Wisconsin

Our refrigerator was randomly fluctuating in temperature, I reached out to Keith, via text, on a weeknight and he replied. In the short time since my initial text, our fridge had stopped cooling completely and he adjusted his schedule to squeeze me in the next morning. He arrived on time, was quick to find the issue and repaired it on the spot. He even found an additional issue, our fridge lights were not turning off-which was causing more stress on our appliance. He gave me a couple of options, which were very much appreciated. Keith is a very knowledgeable and honest appliance repairman and we highly recommend him. We will be calling him for any appliance issues we have in the future.

Keith at KB Appliance is awesome! We live in Deerfield and had a power surge that wiped out several of our appliances. He checked out our induction cooktop and determined the control board was fried and was honest and said it would take 4-6 weeks to get a replacement part and that it would be pretty expensive (about 1/2 the cost of new). We shared that information with insurance and they agreed to replace instead of making us wait. He was able to successfully restore our LG refrigerator to working order. The GE Profile oven was repaired, but had intermittent issues where the power would cut out and the controls would stop working. He replaced the control board a 2nd time under warranty at no charge. A couple days later the issue returned. Keith spent several hours on calls with GE and purchased a specialty diagnostic tool, subscription, and spent hours learning to use the tool so he could troubleshoot further. He stopped out 3rd time to see if it was a software issue that he could resolve with the tool. When it didn't work, he ordered a replacement display/touch control panel and stopped out a 4th time. It still did not work. He didn't charge us anything for trips 2-4 because he was unable able to restore the oven to working condition. He also talked to our insurance to explain the situation. We felt bad because he invested in specialty tools, stopped out multiple times, and spent hours of his own time researching and troubleshooting. Tried to offer him some money for his troubles, but he wouldn't accept it. Just asked that we spread the word. Keith is a fair, honest, and hard-working guy. We will utilize him again if we have appliances that require maintenance or repair.

Our refrigerators ice maker stopped working after nearly 10 years. I contacted KB through their website on a Saturday and Keith was there to investigate a few days later. He pulled up his supplier's website and gave us an estimate on the spot. He was forthright about why icemakers don't last (hard water) and options. Less than a week later he returned and 20 minutes later, we were back to making ice. The diagnosis fee was lower than others I saw, and Keith is a nice guy to boot! If I could give KB six stars I would... If you need an appliance looked at, give him a call.

Excellent work and trustworthy. He fixed our fridge in a timely manner and has great knowledge. Highly recommend. Tara olson