Best Ice Maker Repair Companies in Worcester, Massachusetts

We contracted with Revive Appliance Repair (Auburn, MA) to repair our Whirlpool refrigerator. The ice maker was not producing ice and was no longer under manufacture warrantee. Revive technician arrived on site Oct. 5, 2022 and said they need to replace the ice maker and need to order the part. They came back Feb. 6, 2023 to install new ice maker. The next week, there was no ice and we called them to come back. He thought we needed a new ice maker but misdiagnosed the issue. It was not the ice maker, there were electrical cords on bottom of freezer door cut. We asked for a refund and they said they would provide a credit but not 100% refund. I called back 4 times with no call back. We paid $452.86 and they didn't fix the issue and charged us for the part and labor that they misdiagnosed. Ice maker still doesn't work. They also didn't follow through on their word to provide a credit. I contacted BBB (which I have never done in 49 years) and they could not resolve the issue either. It will show on BBB as :Answered - the business addressed the issues within the complaint, but the consumer remains dissatisfied." This is because they responded to BBB, but they did nothing to rectify the issue. I would not recommend this company. I paid $452.86 and still no ice (they received payment for not fixing the issue).

Our fridge ice maker quit so I called Harrity. Chip did a fantastic job investigating the ice maker issue, diagnosing and then giving me his recommendation for fixing. The end to end process was seemless. Definitely recommend Harrity Appliances.

While this shop boasts excellent reviews, my experience was unfortunately the opposite. I scheduled a service call for an issue with my 11year side by side KitchenAid refrigerator with water dispenser and ice maker but the technician failed to diagnose the problem or perform any repairs. After intermittent water then stopping for days at a time, it was working when tech arrived. Hours later it failed again along with fridge, freezer temps malfunctioning. He quickly, loudly and repeatedly said, “it’s Ancient and it’s working now nothing I can do!!” As a reasonable person I asked why no diagnosis of water filter, air filter, temperature controls, compressor might determine my issues but he was reluctant to check anything and became angry. Demeanor was rude and ge was disinterested in addressing the issues with my appliance, did not listen to my concerns,, disregarded potential problems. I contacted another company and a thorough fair diagnosis was completed, including the compressor, that resulted in my decision to replace it rather than repairing it with costly parts. I bought a new refrigerator within a week after careful comparison shopping as my only alternative to a faulty fridge. Despite paying for the service call, I was left with the same issue unresolved. I'm disappointed with the lack of professionalism and the wasted time and money. I was surprised to learn that using my debit card to pay fee meant adding a 3% surcharge, that is illegal, and therefore decided to pay by check instead. I subsequently asked for a refund as the charge was for a diagnosis only, that was not done professionally, however I have had no response. .

We were beyond happy with the communication and speed of repair for the ice machine in our GE refrigerator. We were covered under warranty by a third party (New Leaf), however we feel like we were still treated as any other paying customer. They were very responsive and fast with coming out to diagnose, and as soon as the part came in they called and even offered to come out to finish the repair same day, which didn’t work with our schedule but had a number of options within a couple of days as well! Dave who came to evaluate as well as complete the repair was friendly and efficient. Thank you for making this process so easy!