Best Ice Maker Repair Companies in Cayce, South Carolina

Outdoor kitchen ice maker service

If I could give Sloan’s Appliance 0 stars, I would. I called them out to determine why my ice machine was not working, mainly because they were a preferred repair provider by the company for the brand of ice machine that I own. They recommended repairs at a total cost of $880. I purchased and supplied my own parts in order to save some money on the repair bill. They gave a new quote and I authorized the recommended repairs. The ice machine was picked up and taken to their shop. There were issues with the repairs. They changed out the hot gas valve solenoid and stated that they were able to get the machine to produce ice. The first that I heard about them changing the plan on repairs was Friday March 17 when I received an email that said “ Unit is producing ice. Letting unit run over the weekend to ensure proper ice production. Rescheduling for Monday [MRM]” The next notification I received was Tuesday March 21 with “ Unit has produced a full bin of ice. Turned unit off to drain out and clean up a bit for return.” According to Sloan, the machine produced ice for a total of 8 days. This all means that by time I got the message on the 17th, the machine had already been running for 3-4 days and should have had a full bin of ice, if it was working correctly. A properly working machine has a full bin of ice in approximately 3 days. As it is, the bin wasn’t full until the 8th day on Tuesday March 21. When questioned, the manager Chris C. stated “ice machines can sometimes be extremely fickle.” Ice machines are no different than an air conditioner. Both use a refrigeration cycle and the problem with my ice machine dealt with the refrigeration cycle. If a technician told you that air conditioners could be extremely fickle, you would probably be looking for a new technician. Same in this case. When everything was said and done, I spent a total of $415 on the ice machine. What I received for all the work was an ice machine that did not work properly when it was returned, the recommended work was not performed, the door to the ice machine was damaged, and the unused parts were damaged such that they could not be returned or used. We had used Sloan’s many times at our other house for simple broke/ fix repairs that could be performed at the house. In this case, the results did not meet our expectations. In my opinion, if repairs required something beyond a simple broke/ fix, then I would not use Sloan’s Appliance because they cannot be trusted to perform the work that they agreed to perform. After my Sloan experience, I contacted 2 other repair facilities that worked on my brand of ice machine. Both said that it sounded like the hot gas valve leaking by/ failing to close. One said that if I wanted, he could change it out with no problem but recommended, based on the age of the machine, to get a new ice machine. The other said that he wasn’t able to change out the hot gas valve but could recommend someone who could. However, he also recommended getting a new machine. I truly appreciate the honesty and integrity that these facilities provided. Too bad I didn’t get that from Sloan. I bought a new machine that will be arriving Thursday March 30. I can’t wait. Attached are pictures of my door with ding marks that appear to be from the buckle of a strap used for transit and the returned hot gas valve that was given to me. I gave Sloan a brand new out of the package hot gas valve. The valve arrived to my house in a box with packing materials and the valve was inside a padded envelope. I opened the envelope to ensure that I had the proper parts and inspected them for perfect condition. I then gave Sloan the valve in the padded envelope. I should have given them the box with packing material as well.

Tyler came to repair my ice maker but no repair was needed he showed me what my problem was which was an easy fix. Tyler was great

My ice maker is not working. New one was installed yesterday and still is not working. Have to wait a week before someone can look at it again I think service should be quicker since it is an ongoing problem

Even though we decided not to repair our ice dispenser we were pleased with the service person and his honesty and professionalism.