Best Ice Maker Repair Companies in Ann Arbor, Michigan

This company was willing to make the drive out of their area to accommodate my warranty without hesitation. Extremely thorough. He fixed my ice maker but ordered another part so it wouldn’t freeze up again to avoid future issues. Their window of arrival is 2 hrs, not half the day and will text when close by. I told warranty company to put them in my file for servicing!! Great service and polite!!!

Edit: The owner called and we discussed the morning's events. To give him credit, he listened and apologized for our bad experience. He defended Dave as one of their best technicians and admitted that communication is not one of Dave's strengths. He asked what he could do to improve our experience? I do appreciate this, and thus have bumped it from one star to two stars. It was still a bad experience but the owner will work with the technician to ensure that this is an outlier, not the norm. There is only so much he can do to improve what has already happened. I don't want to go through this again, so we are sticking with ice trays, if we can find them. But kudos to business owner for calling and realizing one of his workers has a weakness and needs help, even if he's good technically. Original post: I have never given a 1 star review before. But Dave arrived and had no clue how to fix our GE refrigerator's ice maker. After a few minutes of fruitlessly poking at the ice maker he put in the sink, he went out to get a ladder (to the van in front of our house) and sat in the van for 15 minutes. But hey! it was a nice day. Then he went into the basement, talking to the phone in his earpiece the whole time (I asked previously who he was speaking to. First answer: "to myself." Second answer: "other technicians on other tickets"). He could not find the water source for our fridge after 20 minutes down there, talking the whole time. So, after 45 minutes, we had: our ice maker sitting in the sink. No clue what was wrong with it. A repair guy in the basement chatting away about either his weekend or our ticket or other people's issues, take your pick. While he was in the basement, I called the office to let them know what was going on. The woman on the phone said that yes, it was acceptable for him to be on the phone to get support from other technicians. Ok. So how about taking 15 minutes to retrieve a stepladder? No response. I told him to leave. Their policy is to charge $119 for a diagnostic if we decide not to have them fix it. But our clueless wonder had no idea what was wrong, so I am not paying for a diagnosis that does not exist. Guess I'll find some ice trays and return to the 1980's. I'll survive somehow. Do not hire Mr. Appliance.