Best Freezer Repair Companies in Tempe, Arizona

I have never been so disrespected in my own home. Brian came to assess our refrigerator as a 3rd opinion ordered by our property manager. He didn't listen to anything we were saying and within less than 5 minutes he says it because we left the freezer door open and to contact Frigidaire. We have already been told that the control panel needs to be replaced but he refused to listen. Brian was so rude and I would avoid him at all costs. Alan from this company responded to my yelp review stating that Brian was trying to give us his professional opinion. He suggested we call Frigidaire, that was his professional opinion? I told him to leave because he refused to listen or even look in the fridge to clearly see the burn marks from the lights that wouldn’t go out previously causing the overheating. And just so you know, I wouldn’t have let you all back in my house even if you had come back. Brian was so disrespectful in his speech to us, I couldn’t believe it.

Our Samsung refrigerator stopped cooling. I called E&J and they right away knew what the problem was and ordered the parts. Theo came to the house to do the repair. He was very professional and knowledgeable and diagnosed the problem right away as ice buildup in the back of the refrigerator. After removing the part that they thought was defective, it turned out it was OK. Theo defrosted the refrig with a steamer, and with some difficulty got it restarted cooling. He was here for about two hours and said he didn't want to leave us without a working refrigerator. Not many company employees show this type of customer service. Also, I was impressed that he took back the part they ordered and didn't need. Some companies would have installed it anyway and charged us for it. The honesty and integrity of E&J is very much appreciated.