Best Freezer Repair Companies in Tampa, Florida

Ihor came to fix our freezer within an hour of me reaching out. He got the job done quickly and professionally. Would definitely use again and recommend!

When my freezer stopped working, I reached out to Excellence and I had a repairman here in under 4 hours. He was courteous and very knowledgeable and went right to work. Repair was completed after a trip for parts and we were very happy with the great service. Will definitely be keeping their phone number.

Before writing a review, I tried to speak with the manager directly about my concerns, but they never returned my call. My ice maker stopped making ice, so I called Mr. Appliance (who I used 3 years prior when I had the same issue - they replaced the ice maker and it was fine for 3 years) to come out and diagnose the issue. I called on a Friday and was scheduled for a Monday and told I would receive a time slot by text on Sunday. Sunday around 5pm I got a text with a 7:30-9:30am time slot and a note that said if you needed to reschedule the appointment to call. I have a standing Monday morning work meeting so I called the number to ask for another time slot. It was apparent it wasn't actually the location, but was an answering service so I asked the woman if the location returned calls on Sundays. She assured me that they did, so I left a message, but never heard from anyone which left me scrambling to reschedule my work meeting on a Sunday night. The tech arrived on Monday morning, spent about 4 minutes at my fridge and let me know the ice maker needed to be replaced - he would come back on Wednesday to install it and it would be $455 and I needed to pay half upfront. He came back on Wednesday and installed the icemaker. The tech was very pleasant and professional. I paid the remainder and was excited to have ice again. 24 hours later, still no ice so I call Mr. Appliance again. The woman on the phone tells me that it can take 24 hours for it to start making ice and I should wait longer and it would start working. So I waited until Friday morning, still no ice. I call back again, they say the tech can come back out that day. I get a call about an hour later saying they need to reschedule my appointment until Monday because the tech is out sick (seemed odd given it was just scheduled an hour prior). I say specifically, I CANNOT have an appointment before 11:30am Monday because of work meetings, she says that won't be a problem and I try to explain how difficult their scheduling method is because when you receive notification of your timeslot the night prior, there is no way to contact the company at that time to reschedule. The woman on the phone got very snarky with me and said, well how would you suggest we do it. So I made a suggestion which I'm guessing she didn't appreciate, she was again snarky, and I waited until Monday for the tech to come again. On Sunday at 7pm I receive a text with my time slot for Monday morning.... 8-10am!!! I literally can't believe it since I said I wasn't available until after 11:30am because of meetings and again can't speak to anyone about rescheduling the appointment and again have to scramble to try to change my work meetings around at 7pm on a Sunday. Ridiculous. Monday morning the tech arrives. I ask him what he did the first time he came out to diagnose the issue and determine that a new ice maker was the solution. He gives me a vague answer. I ask specifically if he measured the temperature in the freezer - he says he can't remember. The reason I asked is that over the weekend I took some food out of the freezer and it was mush - the freezer wasn't keeping temperature. I tell him this, he measures the temp which is close to 40 degrees in the freezer - and says that is the reason the ice maker isn't working. I didn't need a new ice maker, I need a whole new fridge because it can't be repaired! At this point I've had him out 3 times, had to reschedule work meetings twice because of the way this company schedules and is unavailable to reschedule if needed, AND now had to throw away all of the food in my freezer because it is defrosted and likely spoiled. Had he done full diagnostics the first time he came out, he could have saved us two more wasted appointment times and the hundreds of dollars of food I ended up having to waste by throwing it away. They refunded the cost of the new ice maker which I didn't need, but didn't refund the $169 service call fee despite the amount of time wasted and the hundreds of dollars of food they caused me to lose!

Mr. Appliance of Tampa Bay came out to fix our fridge/freezer combo. I was quoted nearly $600 by the tech; he said only ONE thing was wrong and only ONE part needed to be replaced. We agreed. Less than 2 weeks after his repair, we woke up to water leaking everywhere and called the company back. The company sent the same tech back to our home. Tech said another part is now broken (supposedly). How very convenient. He proceeded to say that he now recommends we get a new fridge/freezer. I called & emailed Mr. Appliance back and requested a refund of the $600 (or at least a portion of the moneys). Mary advised me via telephone that would absolutely not be happening. I've reported them to the BBB due to their very shady, and unethical, business practices. I strongly urge you to reconsider doing business with them. You've been warned. Yikes. I can't believe companies like this exist.

Saul diagnosed and replaced my freezer ice dispenser motor quickly and efficiently. Very pleasant man and good experience.

I am a remote owner but the tech the company and their rep were very easy to work with. Glad to say the problem with my freezer was dealt with very quickly and professionally. I would definitely recommend them😊

Very pleased with Mr Appliance which sent out Saul to repair the bottom freezer part of Maytag Refrigerator-freezer. The freezer kept frosting over daily, even after i kept putting pan of boiling water under ice chunks and chiseling the icicles forming on top every day. Was such a pain and i didn’t want to buy new bc they don’t sell black anymore and new are SO expensive. So, Saul fixed problem quickly by removing blockage from air opening and Voila! Fixed! Saul was knowledgeable and courteous and also replaced the freezer light. So happy with Saul & Mr Appliance - thank you!

I have never used an appliance repair company, all I can say is this company is top notch. I had a problem with my freezer not making ice and water not dispensing and Don quickly diagnosed the problem, did an amazing job and done for a very fair price these are my go to from now on. great customer service highly recommend

Had him fix our leaking freezer. He was thorough, but fast and no more leak. Love the fact that it is a family owned and operated business for 30 years. Highly recommend him.

This is a great company. Late Tuesday night before Thanksgiving, I noticed the refrigerator was not cooling. The freezer, however, was ice cold and running. After scrambling with food, I called ARS and left message with service. They called me first thing Wednesday morning to let me down early as possible and said they were totally booked and closed for the holiday weekend. As expected they couldn't get me until Monday. I trust them over others I've tried, so I scheduled it for that next Monday About 90 minutes later they called back and said the could get here at the end of the day. The tech showed up, took it all apart, saw some oddities he hadn't encountered before, consulted with a senior tech, and got me up and running It's 16 years old and on it's last legs probably but we survived the holiday.and so far still good I wholeheartedly recommend this company to anyone in need of appliance repair.

Ice buildup on bottom of freezer. Called to set up appointment and I was called back and given an expected date and time window, which occurred. Rudy showed up and disassembly and diagnosis was prompt. He was puzzled by a block of ice in a different position and immediately called a remote expert who recognized the ice position and said it was normal for that unit. That ice was removed anyway, reassembly performed, and Rudy was on his way. Fast, efficient, affable and the cost was very reasonable for the hour and half he was here.

I chose this company based on the Google reviews and was not disappointed! They were responsive, and the technician, Brian, that came out was super efficient and helpful. They ended up unclogging my freezer that had ice buildup, and recommended (put did not push) some extra services I could use to prevent issues in the future. All in all a truly professional experience that I would highly recommend and use again in the future!

Brian R. did a great job of installing an ice maker into my upright freezer. He arrived in the appointment window and he notified me when he was on his way. He was polite and friendly and he had the job done in no time at all!

The tech arrived on time and he couldn't do the repair because something blew in the freezer and he didn't charge us the $99 service fee. I was greatful. I would use them again if I need service.

Ethan was very fast at fixing my refrigerator/freezer. Also very informed and explained what he did. Call this company and get a great price