Best Freezer Repair Companies in Omaha, Nebraska

Freezer not freezing

This is my 2nd time using Hometown Hero Appliance. This time it was my freezer/ice maker. Cole was friendly, professional, and made the repair quickly. I highly recommend having this number handy for home appliance repairs!

Thought the fan was not functioning in freezer but nothing was wrong. $175.00 out the window. Nice technician, but overpriced for a wrong diagnosis.

The lead tech, Mark told me the compressor needed replaced as well as full system failure (humidity control broken etc) so the fix was set to cost almost $2,000. He told me the freezer and fridge were both warm and wouldn’t cool back down. Tech from a different company came today and showed me with his temp gun that the freezer is very cold and the humidity is fine. He found the problem is just the fan that blows the cold air to the fridge. Easy, much less expensive fix.

What happened to Nebraska Home Appliance Repair? This was my go-to repair shop where I could rely on knowledgeable, experienced technicians. NO LONGER! On the last 3 service calls for 3 different appliances, only 1 was repaired. The 2 that were not repaired, both technicians had to call a 3rd party for advice while on site. The washer was a warranty call and needed an adjustment to the lid switch (according to the manufacturer) and tighten the back console which was loose. I could hear the NHA tech listening to a video in the laundry room and 2 men on the video talking and laughing. When he emerged his "fix" was to sand down the lid bumpers! Creative yes, but not the appropriate repair. When he left, the console was still loose. Then he presented me with a bill even though it was a warranty repair which may have been more a problem with the front office. The other appliance was a new refrigerator that has been spoiling food at a rapid rate and ice forming on food in the freezer. The GE warranty repair relied on the computer codes generated from the appliance for a diagnosis but these codes over time are overwritten and may not reflect the condition at the time the spoiling begins so relying only on these codes, no problem was identified. I wanted a second opinion and GE agreed to pay for some costs if I called NHA. I chose them because a previous NHA technician was very skilled at problem solving. Unfortunately he was no longer with them. I talked with the manager Ricco and asked that they send someone experienced in refrigeration who could think outside the box and not just perform a computer readout because GE had already done that. I further explained that we had food freeze in the refrigerator section but more often the opposite where milk is lukewarm. In the vegetable compartment droplets build up to the point where it puddles in the drawer. His "fix" was to drop the temperature in the refrigerator one degree! He showed me a history of when the door was left open suggesting this was the cause for the mold but as I told him these were either when I was cleaning and setting up the new refrigerator or during a GE repair visit. He ignored my comments. This visit was to dig deeper into possible causes that may be outside the scope of the computer readout. But he did nothing beyond reading the computer codes which had already been done by GE. I showed him pictures of carrots I divided between this refrigerator and an 18 year old refrigerator in our lower level. The carrots were decomposing in the new refrigerator but not the 18 year old refrigerator. He said it was because the new refrigerator has 2 evaporators?? He wanted to see the other refrigerator and took pictures of the inside without my permission. Who does that and for what reason? He took it upon himself to toss a moldy orange into the trash which was in the fruit bin and was my "proof" of the problem. An additional repair I requested was to calibrate the water dispenser which was inconsistent sometime overfilling, sometimes half full. He looked at it but ignored the repair. He said he would talk to NFM where we purchased the refrigerator and see if we could get it exchanged. I told him no, I was working with GE and I wanted this one fixed. I don't believe he had any intention of repairing this refrigerator, if he was even capable, because in talking with him during a follow-up phone call, he again indicated that he would pursue a warranty claim. I again reiterated that there is no warranty and that I was working with GE. I was billed for the visit even though the water dispenser was not repaired and he failed to identify the mold problem. I never received a copy of this invoice. I called Ricco but he does not take my calls nor return them. I think NHA's focus is on expanding into new markets, hence, diluting their pool of quality technicians and subsequently lost the small company values that made them the "heroes". I would say for me it has been more of a "joker" experience.

It was one of the best experiences with a repair man I've ever had. He even noticed that our hinges on the freezer needed replacing. The freezer works better than ever now.

Repaired fan in freezer. Did a great job. Was very timely and completed the job quickly.

Edit: Worked with Dan after his response and he was awesome!!! He sent the technician out ASAP and they took the time to rediagnose and fix our fridge. He went out of his way to make it right. I was very happy with Dennis our repairman who took it personal and wanted to make sure we received top notch service! Thanks for going above and beyond!! Fridge and freezer are up and running! Original review: Was disappointed about a misdiagnosis and wait for parts. The misdiagnosis caused our fridge to break down again less than 60 days after repair and was told I’d have to pay another service charge to send a technician back out. See edit above for change of review.

Great service. Freezer part ordered and received within 2 days

Like many people, we have an older refrigerator/freezer. It developed a minor leak. Andy’s was prompt, professional, accurately diagnosed and order the required part. It was fully resolved in a 2nd visit. Thanks

Daniel has been an absolute star. On his initial callout, our freezer decided to work, which meant that the issue we were having wasn't diagnosable. Daniel came back again today under their callout warranty, and he did not leave until he could diagnose the issue. Whilst a repair is going to cost a little more than we would like (not unreasonable), we're truely blown away with the excellent service we have received. Thankyou ASAP!

My refrigerator/freezer fan wasn't running late on a Saturday afternoon. I tried calling a few places, but all were closed. ASAP said they could send a tech out within 2 hours. Shane was here early, got the fan running and gave me options of replacing the fan, or just watching it to see if it just needed a good cleaning out (which he did by removing the back and cleaning it out and cleaning the coils.) I chose to replace it, so he ordered the part. He was here at noon on Monday to replace the fan. Shane did a great job. Definitely recommend them to anyone needing an appliance repaired.