Best Freezer Repair Companies in Grand Prairie, Texas

We had a very positive experience with Steven Alden Appliance. I was particularly impressed with their availability, promptness, technical expertise, and follow-up after the service call. Our problem turned out to be multiple component failures including the compressor and two evaporator coil fans. The failed compressor was diagnosed immediately and replaced promptly under warranty. Persistent problems with the ice maker necessitated two follow-up visits that resulted in the replacement of two evaporator coil fans. If you need refrigerator repairs, I recommend Steven Alden Appliance highly and without hesitation. Below are more details of our experience. We discovered late one Monday afternoon that our LG refrigerator was not cooling -- neither the refrigerator nor the freezer, and it was not making ice. After a pointless text message interaction with LG's service line, I decided to call Steven Alden Appliance. I expected to get their voice mail at 10 pm and I intended to leave a message to get in line for a service appointment, but, lo and behold, Steven answered the phone! We had a "live" chat and he scheduled a service appointment for the next morning (Tuesday). Steven immediately suspected a failing compressor. The tech confirmed Steven's suspicion Tuesday morning and another tech was dispatched to replace the compressor. The new compressor was installed and working by 1:00 pm Tuesday. We were advised to wait 12 hours for the refrigerator to reach operating temperature and for ice production to begin. Steven followed up with me at 7:30 Wednesday morning to check the status of our refrigerator. At that time, items in the freezer were frozen solid and the temperature in the refrigerator was 40 degrees, but no ice had been generated. Steven decided to dispatch a tech to recheck refrigerant levels. Steven arrived with a tech at 9:45 Wednesday morning. They added a small amount of refrigerant and checked for leaks. There were no leaks. He and the tech left at 10:15. I was advised to wait another 12 to 24 hours for ice production to begin. There was still no ice Thursday morning, so I notified Steven and he dispatched two techs for additional diagnostic work. They arrived at 11:00 am and, within 30 minutes, noted that the evaporator coil fan for the ice maker was inoperative and the one for the freezer was failing. They recommended replacing both of them. I agreed, the fans were located locally and installation was completed by 3:00 pm. At that point, the refrigerator was then operating normally. It continues to do so. I recommend Steven Alden Appliance without hesistation for their fast, quality service, very knowledgeable techs, timely follow-up after service, and commitment to continue working until I was completely satisfied.

Quick and professional repair company. If you don't have a reliable one, please use Steve and his team, you won't be disappointed! Began having issues with a fridge + freezer and within a day, had a technician, Jacob, out to my home to inspect. He was able to diagnose and replace a faulty relay at a reasonable cost, and suggest remediation so the parts don't go bad again in the future. He was professional, courteous, and respectful of my time and property. Can't recommend enough.

Very pleased with the service we received. Called first thing in the morning after our freezer compress gave out . They were at my home by mid morning with the new compressor and had my refrigerator back up and running.

Steven Alden has rescued me not 1 but 3 times this year for my fridge, freezer and dryer! They do a great job and communicate well. Customer for life!